Legal

Unless otherwise noted, all design, text, graphics, photographs and any other intellectual property rights on this site belong to Packexe Ltd exclusively.

Permission is granted to electronically download, copy and print, in hard copy, portions of this site solely for private use, provided that no changes are made to the material and that Packexe Ltd is acknowledged as the owner. Commercial use is not permitted. The re-distribution, re-publication, or otherwise making available of the material on this website to third parties without our prior written consent is prohibited.

Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

If you wish to use any photographs or other material, please contact Packexe by emailing us at sales@packexe.co.uk or calling +44 (0)1392 438191.

Packexe is committed to promoting sustainability, The Company recognises its responsibility to the environment beyond legal and regulatory requirements.  The Company aims to balance the needs of The Business, The Environment and Our People. 

The Policy aims to encourage all employees of The Company to follow and promote good sustainability practice, to reduce the environmental impacts of all our activities and to help our customers and suppliers to do the same.

Policy Aims

• To comply with, and exceed where practicable, all applicable legislation and regulatory requirements.
• To integrate sustainability considerations into all business decisions.
• To continually improve and monitor environmental performance, including existing renewable energy and waste and recycling.
• To continually improve and reduce environmental impacts.
• To minimise the impact on sustainability of all office, manufacturing and transportation activities.
• Increase employee awareness and training.

Secure online shopping at Packexe Ltd                       

To protect your personal information, Packexe takes reasonable precautions and follow industry best practices to make sure your information is protected.  We are committed to making www.packexe.co.uk safe.

Our website at packexe.co.uk is protected by a secure certificate. This means that all data passed between your browser and the website is encrypted. You can check the validity of the certificate by clicking on the padlock in the search bar of your browser.

Verified by Visa and MasterCard SecureCode

www.packexe.co.uk is participating in Verified by Visa and MasterCard SecureCode for added online payment security. These services are offered by Visa and MasterCard, in association with the bank that has issued your credit/debit card. It is aimed at protecting your details when shopping online by ensuring that your card is not being used by someone else.

If the credit/debit card you are using to pay for your order qualifies for one of these services, you will be taken to a page hosted by your card issuer. This is a completely secure process – the information you provide is only visible to you and your card issuer and will never be shared with other parties.

If you have not registered before and your card qualifies, you will need to follow the on-screen instructions to register securely and create a password for your card. This is not the same as the PIN number you use for your regular shopping. It is an online shopping code that you’ll be able to use to identify yourself and your card when using it at www.packexe.co.uk .

If you have already registered, you will be required to use your password on future online transactions.

All payment gateways adhere to the standards set by PCI-DSS, which is a joint effort of brands such as Visa and Mastercard.

How does your browser protect you and your data?

Most modern web browsers, such as Internet Explorer and Firefox, support ‘secure mode’ and standard security protocols.

You can configure your web browser to tell you when your details are being sent and warn you if they are not being sent in a secure way. You can do this as follows:

Internet Explorer – select OPTIONS on the View menu, then click the SECURITY tab and ensure all the warning boxes are ticked.

Firefox – select TOOLS then OPTIONS on the Tools menu, then click the SECURITY tab, go into settings of the warning messages section and ensure all the warning boxes are ticked.

Online security is constantly evolving, so we recommend you update your browser to the latest version of Internet Explorer or Firefox (if you are using an older version) in order to take full advantage of any improved security features.

We use cookies on this website to enable visitors to have the best possible experience. We collect analytics information to find out things such as the number of visitors to the various parts of the website and how our website is performing for our customers. We also use cookies to personalise content and services and to provide social media features. This cookies policy tells you more about our use of cookies and the choices you have.

What are Cookies?
Cookies are small files that websites place on your computer, mobile phone, tablet or other device. They remember that you have visited the website before. They make it easier for you to maintain your preferences and they enable certain features of the website to work, such as the shopping basket. They may also tailor the information or adverts you see on the site.

This is important to us because we want to make sure our website is as user friendly as possible, ensuring you have a good experience when browsing or purchasing on our website.

Types of Cookies
Session cookies: these are stored while you’re browsing. They are deleted from your device automatically when you close your browser. Persistent cookies: these are saved on your computer so they don’t get deleted when you close your browser. We use persistent cookies when we need to remember who you are from one visit to the next, for example to remember your preferences.

How can you prevent or remove Cookies?
If you want to, you can block or disable the cookies in your browser and you can delete all cookies that are stored on your computer. You can do this as often you want to. To find out how to do this for your particular browser you can go to “help” on your browser’s menu or you can visit http://www.allaboutcookies.org/

What happens if I disable Cookies?
You need to be aware that should you choose to disable cookies from your browser it may prevent you from taking full advantage of this website and some or all of the areas of the website may fail to work for you.

Details of the cookies we use
Below are more details of the cookies used on this website.

Essential cookies: these perform a variety of functions, such as keeping a visitor logged in to their account, retaining items in the shopping basket or if a quote is requested, ensuring information is displayed correctly on the website and recording whether visitors have accepted the use of cookies.

Analytics: we use Google Analytics to assess how visitors use the website, to understand how visitors arrived at the site (e.g. using keyword searches), to monitor how long visitors remain on the website and when they return, and to control website traffic at busy times. These cookies use anonymous information only.

Security cookies: these cookies help prevent attacks on the website including attempts to steal the information a visitor enters on website forms. They also help identify fraudulent activity.

Functionality: we use cookies to enable automated email services to work and to enable visitors to see the correct view of the website, for example if different versions are being tested. Cookies are also used for the management of orders, collections and deliveries. If the website offers product reviews, surveys, live chat facilities or videos, cookies will be used to manage this functionality.

Preferences: if you select a location or indicate other preferences, a cookie will remember that information.

Performance monitoring: these cookies record a visitor’s progress through a browsing session for problem solving and to identify an errors in the use of the site that the visitor may experience. They also link a visitor’s actions with website usage and performance. Some cookies identify the visitor’s IP address, browser and device type.

Social Media: cookies track the products viewed by a visitor to the website and may serve similar adverts on when the user visits their Facebook and Twitter page. Other cookies enable visitors to share or like items on our website using social media buttons.

INFORMATION ABOUT US

www.packexe.co.uk is a website operated by Packexe Limited (“Packexe”) (“we” or “us”), registered in England & Wales under company registration number 02148967 and our registered office is located at 9-13 Marsh Green Road North, Marsh Barton, Exeter EX2 8NY. Our VAT number is 207077130.

TERMS OF WEBSITE USE

These are the conditions of use of this website. Please read them carefully as by viewing and using this website you indicate your acceptance of them and your agreement to be bound by them. You can print these conditions if you would like to retain a copy. Our Privacy Policy sets out how we will process information about you and also forms part of these conditions.

When you register for an online account with Packexe, you are agreeing to receive offers from Packexe via email. You can unsubscribe from these emails at any time by clicking the “Unsubscribe” link at the bottom of the email. 

If you place orders for any goods from this website, your purchase will be governed by our Terms and Conditions of Sale.

If you are a consumer, nothing in these conditions will affect your statutory rights and if any of these conditions is held to be illegal, invalid or unenforceable in law, then it shall be deleted from these conditions, but the remaining conditions will survive and continue to be enforceable.

ACCESSING OUR WEBSITE

We reserve the right to revise this website or withdraw access to part or all of it at any time. We may also change these conditions from time to time so you should check back regularly as you will be bound by any changes from the next time you access the website.

The material and information on this website is directed solely at and is to be used only by persons who access it from within the United Kingdom and these conditions are only available in English. The release, publication or distribution of the information contained on this website in jurisdictions outside the United Kingdom may be restricted by laws that apply in other jurisdictions.

ACCOUNT INFORMATION AND USER IDENTIFICATION

Where applicable, it is your responsibility to ensure the confidentiality of your account, user identification, password or any other information provided as part of our security procedures. You agree to accept responsibility for all activities that occur using your account, user identification or password and acknowledge that we shall not be liable to any person for any loss or damage which may arise as a result of your failure to keep this information secure. Please let us know immediately if you believe that your password, user identification or any other information provided as part of our security procedures has become known to anyone else, or if this information is being, or is likely to be, used in an unauthorised manner.

We reserve the right to disable any user identification, account or password, at any time, if in our opinion you have failed to comply with any of the provisions of these conditions of use.

RELIANCE ON INFORMATION ON THIS WEBSITE

Although we have taken reasonable care to ensure that the information on this website is accurate and up to date, you should not rely on it as it is provided on an ‘as is’ basis and for guidance only. We and our affiliated companies do not make any warranty of any kind (expressed or implied) as to, or accept liability for, (in each case to the extent permitted by law), the accuracy, completeness, currency or reliability of any information contained on this web site.

OUR LIABILITY

The material displayed on this web site is provided without any guarantee, condition or warranty and we accept no liability for:

(a) economic loss (examples of which are loss of revenues, data, profits, contracts, business or anticipated savings),

(b) business losses or expenses,

(c) loss of goodwill or reputation, or

(d) indirect loss or damage,

that arises from your reliance on, or the use of, the website (except for any claim arising from any purchases you make which will be governed by our Terms and Conditions of Sale).

However, we never restrict our liability in respect of fraudulent misrepresentation, death or personal injury caused by our negligence or any matter which it would be illegal for us to exclude, or try to, exclude our liability.

VIRUSES AND HACKING

We cannot guarantee the speed or security of this website and we shall not be responsible for or liable to you for any loss or damage caused to your computer equipment, programs or data arising as a result of the presence of any viruses, electronic bugs, Trojan horses or other technologically harmful material that may infect your computer due to the use of this website.

LINKS FROM OUR WEBSITE

Where this website contains links to other websites or resources from other third parties they are provided for your convenience only. We and our affiliate companies have no control over the content of those sites or resources and we accept no responsibility for them or for any loss or damage that may arise from your use of them.

COPYRIGHT AND TRADEMARKS

The copyright in all website design, text, graphics, the selection and arrangement thereof, and all software compilations, underlying source code, software (including applets) and all other materials on this website belongs to us, our affiliates and our suppliers.

You may download and print extracts from this website if you want to keep a copy or for your administrative purposes provided that, you do not modify any material and you retain the copyright notice and provided that, you do not make commercial use or gain from the website or any of its content. Any other use of material on this website is strictly prohibited without our prior written consent.

All brand names used within the website are trademarks or trade names of their respective holders. Your use of any of these names or titles may constitute an infringement of the holders’ rights.

JURISDICTION AND APPLICABLE LAW

This website, all its content and any contract brought into being as a result of its use shall be governed by and construed in accordance with English law. By using this website you agree to submit to the exclusive jurisdiction of the English courts.

Packexe Limited Sale Terms

General

These terms of sale (Terms) apply to any orders you place through this website for products (Products) and any contract (Contract) that Packexe then makes with you in response to your order. You should print a copy of these Terms for your future reference. Please note that our Conditions of Website Use and Cookies Policy also apply to your general access and use of our website, and our Privacy Policy applies to our use of your personal information. We recommend that you read these carefully.

Making a Purchase

Pricing

We list all our prices exclusive of VAT, where appropriate. Please note that all our prices are subject to change without notice, so please check prices carefully before placing your order. On rare occasions, we may accidentally list an incorrect price for a Product on our website. Where the Product’s correct price is less than the listed price, we will charge you the lower amount when processing your order. However, if the Product’s correct price is higher than our listed price, we are under no obligation to provide the Product to you at the incorrect (lower) price, even after we have sent you an order confirmation e-mail. In this situation, at our discretion we will either contact you for instructions before dispatching the Product or reject your order and notify you of this.

Delivery Costs

Standard Delivery to UK Mainland Only

Our delivery charges, for Mainland UK deliveries are:

Orders over £100 + VAT:      FREE
Orders under £100 + VAT:    £12.00 + VAT

Next Working Day delivery AM (Monday – Friday) £20.50 + VAT
(Order must be received before 1430hrs)

AM deliveries are between the hours of 08:00-12:00 hrs

Our delivery charges, for Scottish Highlands and Offshore Islands, Isles of Scilly and Isle of Wight deliveries are:

Orders over £100 + VAT:      FREE
Orders under £100 + VAT:    from £20.00 + VAT

For delivery to Channel Islands, Ireland (both Northern and Republic of) and Isle of Man, please contact us on +44 (0)1392 438191 for current rates.

When and Where We Deliver

When: our goods will be delivered within 3 working days to anywhere within the UK mainland, Scottish Highlands and Offshore Islands, the Isle of Man, Isles of Scilly, Isle of Wight and Channel Islands.

We offer next working day delivery within the UK mainland on request, for orders placed before 14.30pm Monday to Friday, excluding Bank Holidays. Deliveries to some rural areas, including parts of Scotland, the highlands, islands or other remote areas to which we deliver, may take longer. In this instance, a member of staff will be in contact to discuss once your order has been placed.

We strongly recommend that you do not book fitters or trades persons until your order has been delivered and checked by you. We cannot be held responsible for any third-party costs or charges which you incur due to non-delivery of an order, or orders that have not been checked on delivery.

Where: we will happily deliver to your chosen address within UK mainland, Scottish Highlands and Offshore Islands, the Isle of Man, Isles of Scilly, Isle of Wight and Channel Islands only.  Please contact us for a price to deliver to your chosen address if outside of these areas.

Placing Your Order

You must accept these Terms in full before your order can be placed. We do not knowingly sell to children, so you must be aged 18 or over to place an order with us. Our order process lets you check and amend any errors before submitting your order to us. Please take the time to read and check your order carefully at each stage of the process. Please make sure that you provide your correct phone number and email address when you place your order. When you place your order, this represents an offer to purchase Products from us. We will send you an email to confirm that we have received your order. However, this order confirmation email does not mean that we have accepted your order (see below).

How to Pay

You can only pay for Products ordered through our website by debit or credit card. We accept Visa and Mastercard credit cards, and Maestro, Delta and Visa Electron debit cards. We will take payment for your order, including delivery charges, from your debit or credit card at the time you place your order. However, this does not mean that your order has been accepted and if we reject your order for any reason (see below), or we cannot supply the Products you have ordered, we’ll credit your payment card with a full refund.

Accepting Your Order, Your Contract With Us and Situations Where We May Have to Reject Your Order

Your order will be automatically accepted when we dispatch your Products, unless we reject your order (see below) and provided that we have received payment in full for the Products and any related delivery charges. The Contract between us is formed at the time we dispatch your Products. If your order is dispatched in more than one delivery, each dispatch will form a separate Contract covering the Product(s) delivered under that dispatch. Without affecting your Consumer Cancellation Right (see below), you can cancel your order for a Product at no cost, at any time before we dispatch that Product. However, if we have already cut or made a Product to your specific measurements, or personalised it for you in any other way, this right to cancel does not apply. Before we have accepted your order, we reserve the right to tell you that your order has been rejected for any reason. In particular, all orders are subject to stock availability. We will tell you as soon as possible if we cannot supply one or more of the Products that you have ordered. If we cannot contact you about these out-of-stock Products, we will accept your order for the Products we do have in stock. If you have already paid for the unavailable products, we will give you a refund for their purchase price.

Delivery

Timescales for Delivery

We will always try our best to meet the estimated delivery timescales we give you. However, we will not be held responsible for any failure to deliver your order within the stated timescales, provided we deliver the Products within 30 days of receiving your payment, or within a longer time period if we have expressly agreed this with you. If we cannot deliver your order within this timescale, we will let you know and give you the opportunity to either wait for the Products or cancel your Contract. If you choose to cancel, we will give you a full refund including any delivery charges that apply. We strongly recommend that you do not book fitters or tradesmen until we have delivered your order in full, and you have checked it over. Please note that we cannot be held responsible for any charges made by fitters or tradesmen as a result of your order not being delivered, or because you did not check your delivery before booking their services.

Number of Deliveries

We will always try to make one single delivery where possible, to minimise inconvenience. However, this may not always be possible. Where your order contains a mix of Products with different delivery lead times, the longest lead time will always apply to the entire order.

Receiving Your Deliveries

All deliveries must be received and signed for by a person aged 18 or over. If no one is available to take the delivery, we will call you to arrange a suitable date and time for redelivery. We may need to make an additional handling charge for this. If no one is available to receive the redelivery, we may cancel your order and refund your payment, minus any delivery and handling charges.

Faulty Products and Products Delivered Damaged

Please Contact Us if There is an Issue

If there are any issues with the Products you have ordered, please contact us straightaway so we can help. You can email us at sales@packexe.co.uk or call us on +44 (0)1392 438191. Please have your order number to hand as well as details of the affected Product(s). If we offer you a refund, this will be credited to the card or account used to purchase the affected Product(s).

Statutory right to cancel if you are a consumer

Customer Cancellation Right

If you are ordering Products from us as a consumer, you have a statutory right to cancel any online or telephone orders (excluding orders for bespoke or made-to-measure Products) and receive a full refund, including standard delivery charges. This is your Consumer Cancellation Right and it applies in addition to any other rights set out under these Terms and our Group Sale Terms.

How to Exercise Your Consumer Cancellation Right

To exercise your Consumer Cancellation Right, you must contact us at any time before the Products are dispatched or within 14 days of delivery, starting on the day after your delivery is made. If your order is delivered in multiple shipments, the 14 day period starts the day after the last instalment is delivered. If we receive your cancellation notice outside these timeframes, your Consumer Cancellation Right will not apply. Please also note that if you exercise your Consumer Cancellation Right after the Products have been delivered, you will be responsible for returning the Products to us at your own cost and within 14 days of cancelling your order.

How to Return Products That Have Already Been Delivered to You When You’ve Exercised Your Consumer Cancellation Right

You can arrange for us to collect the Products by emailing sales@packexe.co.uk or calling us on +44 (0)1392 438191, with your order number and details of the Products you want to return. We will then arrange for the Products to be collected by our nominated carrier. Please note that our minimum charge for this collection service is 15% of the order value and may be more depending on your location and Product type.

Your Refund When You Exercise Your Consumer Cancellation Right

We will refund your returned Products as soon as possible and no later than 14 days after receiving them back. The refund will be made to the debit or credit card you used to pay for the Products. Please note that we have the right to reduce the amount of your refund to reflect any decrease in the Products’ value that has resulted from the manner in which you have handled them.

Other Cancellations / Returns

Unless you have a Consumer Cancellation Right or faulty/defective product any cancellations/returns and refunds are at our discretion. To enquire about cancellations and returns, please call +44 (0)1392 438191 or email sales@packexe.co.uk with your order number, postcode and phone number. If we do accept a return of the Product/s, they must be returned in their original condition within 30 days of the date of delivery to you. We will then arrange for the Product/s to be collected by our nominated carrier and we may deduct a restocking charge from the amount of your refund.

Click & Collect

This is not currently available on the website, if you wish to place an order for collection please contact us on 01392 438191.  You will be notified then when the goods will be ready for collection. If the item/s you ordered are not in stock, we aim to have your order available within 3-5 working days of your order being placed. Our trading hours are 09.00 – 17.00 Monday-Friday (excluding Bank Holidays).

Orders will be held for 24 hours from the time we confirm that your order is available for collection. If you have not collected your order within 5 working days you will be contacted. We reserve the right to automatically cancel and refund any orders not collected within 5 working days and the items will no longer be reserved for you.

Please note that goods will not be released to non-approved collection or courier companies.

Other Important Terms

If any part of these Terms is found to be invalid or unenforceable then, to the extent that it is invalid or unenforceable, the part in question will be treated as if it has been severed from these Terms. If this happens, the remaining parts of these Terms will continue in full force and effect. We reserve the right to make changes to these Terms in the future without giving notice. Any changes will be posted to this website and will take effect immediately. Therefore, you should read these Terms each time you access this website and before placing an order with us. These Terms and any Contracts shall be governed by and construed in accordance with English law and shall be subject to the exclusive jurisdiction of the English courts.

If you are not satisfied with your purchase, please contact sales@packexe.co.uk or telephone +44 (0)1392 438191. We will try to resolve any issues that you have as quickly as possible. If you remain unhappy with our final response, you may access the European Commission’s Online Dispute Resolution Portal available at http://ec.europa.eu/consumers/odr/.